The Chicago Transit Authority, which is liable for the operation of mass public transportation within the Windy Metropolis, has partnered with Google Public Sector to develop a brand new chatbot service that goals to supply extra simplified data , personalised and actionable for transit customers within the Chicago space.

The chatbot service “Chat with CTA” permits customers to obtain solutions to questions and submit their issues. What's nice about this chatbot is that it's properly and really designed to enhance slightly than exchange present technique of service comparable to telephone strains, internet kinds and e-mail. As well as, this chatbot service is offered not solely in English, but in addition in Spanish, Simplified Chinese language, Polish and Tagalog, permitting you to reply to a extra numerous section of the inhabitants.

“By utilizing Google Cloud's AI capabilities to energy Chat with CTA, the Chicago Transit Authority can enhance operations whereas offering a greater total buyer expertise,” stated Brent Mitchell, vp of state and l 'schooling within the public sector of Google.

Picture Credit score: Chicago Transit Authority

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